The full-building intelligence platform.
Detection across 24 systems. A complete service-case lifecycle. Eight plug-in capabilities. Expert escalation when the work requires it. Every piece composable — none of it actuating.
One case from fault to close
Every fault Custra detects opens a ServiceCase — a single governed object that tracks the work from first signal to verified closure. The case machine handles the bureaucracy so your team handles the building.
Detect
Triage
Authorize
Dispatch
Repair
Verify
Bill
Close
Escalation loop: If a critical case requires human authorization and the approver doesn’t respond, Custra cycles through the escalation chain — push, remind, hop to the next approver — until approved. Break-glass or hold-and-broadcast on exhaustion. The policy defines when; Custra enforces it without exception.
Eight plug-in capabilities
Every capability runs in the pipeline at the stage the surface map assigns. Add a new one by registering it — no core change required.
Fault diagnosis (FDD)
Root-cause enrichment at the DETECT stage. When a fault fires, FDD isolates the physical cause — a stuck damper, a failed bearing, a refrigerant shortfall — and names it in the advisory. Coupled live into the pipeline on every fault.
Technician copilot
At RECOMMEND, the copilot generates a work guide for the dispatched trade: the diagnosis, step-by-step instructions, tools, parts, safety flags, and senior tips from prior similar jobs. Delivered to the tech before they enter the plant room.
Risk ranker
Deferred maintenance scored at RECOMMEND: failure probability × replacement cost × regulated-system flag. The output is a ranked dollar list — the three items that most need attention, with a justification for each. Not a backlog; a decision.
Energy M&V
Verified savings tracking at VALIDATE. Baseline vs. actual energy consumption — the standard M&V protocol — attributed to specific repairs. The number you can put in a sustainability report and defend to an auditor.
CFO reporting
Running hard-dollar value at VALIDATE: verified repair cost vs. avoided damage, downtime cost vs. time-to-dispatch, and energy savings to date. Accumulates across the portfolio. The number the CFO actually wants to see.
Compliance log
Regulated-fault audit trail at VALIDATE. Every refrigerant event, fire-safety incident, and regulated-system fault is logged with the sensor reading, the advisory, the authorization, the dispatch, and the verification — ready for the inspector.
Digital twin
Asset model for the building: every system, component, and connection — typed to the Haystack and Brick schemas. The twin is the anchor for cross-building learning and the federated layer. Built to be federatable from day one.
Tenant management
Tenant intake and status at VALIDATE: SLA clock running from the moment the case opens, status updates to the tenant portal, and SLA-breach escalation if the clock runs out before verification. The tenant sees what you want them to see, when you want them to see it.
Specialist escalation — tier 2
When the copilot’s tier-1 guide isn’t enough — a critical fault, a regulated system, a diagnosis the on-site tech isn’t confident in — Custra escalates to a remote specialist on retainer.
The platform decides when escalation is warranted, routes to a capable expert by domain and language, and hands them the full diagnosis package on connect. The specialist advises; the on-site tech acts. Insight-only throughout.
The video bridge is an integration seam — Twilio, Zoom, or any compatible provider. No lock-in.
Customer-tunable policy
Every customer has a CustomerProfile that governs how Custra behaves for their buildings. Set it at onboarding; adjust it when your policy changes. A profile edit, not a code change.